Overdrive

I have actually been using Overdrive for ages. Because I am in Popular at Main and we have the only 2 downloadable sites in the entire library system for Overdrive, I am very familiar with it. I've taken several training courses through Overdrive on troubleshooting for customers, etc. and I find it to be very very user-friendly. The one thing I don't like about Overdrive is they will not deal directly with customers, only with a library. So if a customer calls me with an issue, I then have to email Overdrive, get the answer, and email it back to the customer. I do not understand why they won't deal directly with customers. But whatever, its still great.